Each piece from Artnouveauvision is handcrafted with meticulous attention to detail by our skilled team of artisans. Our designs are original, created using high-quality, sustainable composite wood combined with painting, ensuring each artwork is both beautiful and environmentally friendly.

Once we receive your order, we will start the painting and modeling process, which takes 3-5 days. The artwork is then carved in our factory. After carving, we sand and polish the wood to ensure a smooth surface. The piece is then painted, and once the paint is fully set, we photograph the product for your visual confirmation. Hooks are installed on the back of the artwork for wall mounting. After your confirmation, the artwork is packed in a wooden crate with hinges on one side to minimize damage during customs inspections and shipped to the logistics company.

All our 3D wood wall art pieces are crafted in our factory located in ShenZhen.

Yes, we offer custom design services, including custom sizes and colors. If you have a specific idea in mind, please contact us at [info@artnouveauvision.com](mailto:info@artnouveauvision.com) to discuss your project. You can also click the chat box in the right corner, and we will get back to you as soon as possible.

We accept all major credit cards, including Visa, MasterCard, American Express, as well as PayPal.

If you need to cancel or modify your order, please contact us within 24 hours of placing it at [support@artnouveauvision.com](mailto:support@artnouveauvision.com). Since each piece is made to order, once production begins, we are unable to make changes.

Yes, we offer free global shipping for all orders.

As part of our 100% satisfaction policy, we will send you photos of your art piece once production is complete. We will only ship the product after receiving your confirmation. Please ensure you provide the correct email address and phone number when placing your order to facilitate a smooth process.

Our prices include all duties, and we pre-pay all customs fees. If you receive any additional charges, please contact us with the invoice, and we will reimburse you once we approve the request.

The estimated delivery time from ordering to arrival is approximately 50-60 business days. This includes 10-15 days for production and 35-45 days for shipping. Please note that delivery to remote areas may take longer, and there may be delays due to shipping schedules or customs.

Once your order is shipped, we will provide you with a tracking number. For large items with dimensions over 400 cm after packing, courier services may refuse pickup, and international tracking may not be available. In such cases, the artwork will be shipped by sea and delivered by truck. Please consult our customer service for the latest shipping status.

We offer a 14-day return policy for all items. If the item is damaged during transit, we offer two options: (1) a partial refund if the damage is minor, or (2) a full refund or replacement if the damage is significant. Please contact [support@artnouveauvision.com](mailto:support@artnouveauvision.com) to initiate a return. We will determine if the art is fixable or not.

To return an item, please email us at [support@artnouveauvision.com](mailto:support@artnouveauvision.com) with your order number and reason for return or details of the damage.

If the return is due to a defect or our error, or if the item was damaged during transit, we will cover the return shipping costs. Otherwise, as we take photos of the product before shipping for customer confirmation, if the product arrives undamaged, the customer will be responsible for return shipping costs.

Our pieces are designed to enhance any indoor decor environment. However, exposure to extreme conditions such as high humidity or direct sunlight may affect the longevity and appearance of your artwork.

We use various techniques, including natural staining, painting, carving, and texturing, to achieve the unique colors and textures of our pieces. Each artwork is sealed to protect the finish and ensure durability.

Yes, we are committed to sustainability and use environmentally friendly materials whenever possible. Our wood is sourced from suppliers who follow sustainable practices, and we strive to minimize waste in our production process.

If you have any other questions or need assistance, please email us at [info@artnouveauvision.com](mailto:info@artnouveauvision.com)  

For daily maintenance, simply dust your artwork with a soft, dry cloth. Avoid using any water or cleaning agents, as they may damage the wood and finish. Regular dusting will help keep your piece looking pristine.