Return Rules
Return Policy
We offer a 14-day return policy for all items, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it: unused and in its original packaging. You’ll also need the receipt or proof of purchase.
For damaged items, please see the Damages and Issues section below.
To start a return, please contact us at help@artnouveauvision.com with your order number and a detailed explanation of the reason for the return or the nature of the damage.
Return Process
If your return is accepted, we will:
- Provide you with the return address.
- Note that the return shipping cost will be arranged by the buyer.
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately at help@artnouveauvision.com if the item is:
- Defective
- Damaged during transit
- Incorrect
For damaged items, we will assess whether the item is fixable:
- If the damage is minor, we offer a partial refund.
- If the damage is significant, we offer a full refund or a replacement.
We will cover the return shipping costs for defective or damaged items, or if the return is due to our error. However, if the product arrives undamaged and you wish to return it for other reasons, you will be responsible for the return shipping costs.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved:
- Refunds will be processed to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at help@artnouveauvision.com.
Exceptions / Non-Returnable Items
We cannot accept returns for:
- Custom or personalized items (as these are made-to-order and approved by the customer prior to shipping)
- Sale items or gift cards
If you have any questions or concerns about your specific item, please contact us.
European Union 14-Day Cooling-Off Period
If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days without a justification. Items must be returned in the same condition they were received, unused, with tags, and in original packaging, along with proof of purchase.
Contact Us
For any return-related questions, please contact us at help@artnouveauvision.com.